Terms and Conditions

1. Who these terms are between

These Terms and Conditions ("Terms") are a legal agreement between you and Appitomic, a sole proprietorship operated by Hira Muhammad Iqbal, trading as Appitomic ("Appitomic", "we", "us"). They apply when you use the website appitomic.com, open a private demo preview we have prepared for you, or purchase or use any app, platform or software product that Appitomic publishes ("Products"). Appitomic's products include SentSelf, sold at sentself.com. Where a product publishes its own terms on its own website, those terms apply to that product and take precedence over these. By using the website or a Product you accept these Terms and our Privacy Policy. If you buy a Product you also accept our Refund Policy.

Custom development work that we carry out for a client is governed by the written scope and agreement signed for that project. Where that agreement and these Terms differ, the project agreement applies.

2. What we provide

Appitomic designs and builds mobile apps, SaaS platforms and websites, and publishes its own software Products. The content on appitomic.com describes our services in general terms; it is not a binding offer. Each Product's description, features, limitations and price are shown on its own page or store listing before you buy.

3. Orders, payment and Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you buy a Product, you buy it from Paddle, who then licenses it to you under these Terms. Paddle's Buyer Terms also apply to the transaction. The price, currency, any applicable taxes, and whether the purchase is one-off or a recurring subscription are all shown clearly at checkout before you confirm payment, and you can review and correct your order before you submit it. Paddle sends you a receipt by email. The charge appears on your card statement as "PADDLE.NET* APPITOMIC" or similar.

Products bought through the Apple App Store or Google Play are billed by Apple or Google under their own terms; refunds for those purchases are handled by the store.

4. Subscriptions and cancellation

Subscription Products renew automatically at the end of each billing period at the price shown when you subscribed, unless you cancel before the renewal date. You can cancel at any time from the Product's account settings, from the link in your Paddle receipt, or by emailing hello@appitomic.com. Cancellation stops future charges; you keep access until the end of the period you have already paid for. We will tell you by email at least 30 days before any price increase takes effect.

5. Refunds

Our Refund Policy forms part of these Terms. In summary: you may request a full refund within 30 days of your first purchase of a Product, for any reason, by contacting us or Paddle.

6. Licence to use Products

When you buy or subscribe to a Product we grant you a personal, non-exclusive, non-transferable licence to use it for your own business or personal purposes for as long as your purchase or subscription is valid. You may not copy, modify, reverse engineer, resell or sublicense a Product, remove any notices from it, or use it to build a competing product. You keep ownership of the content and data you put into a Product; you give us the permission needed to store and process it in order to provide the service.

7. Accounts and acceptable use

You are responsible for keeping your account credentials secure and for everything done through your account. You must not use the website or a Product to break the law, infringe anyone's rights, send spam, upload malicious code, or attempt to gain unauthorised access to our systems or to other users' data. We may suspend or close accounts that breach these Terms.

8. Private demo previews

Demo previews hosted under appitomic.com/demos are prepared for a specific business and protected by an access code. They are provided only so that the recipient can evaluate our work. Please do not share access codes, attempt to bypass the code screen, or copy demo material. The design and code of a demo remain the property of Appitomic until a project agreement transfers them.

9. Intellectual property

The website, its content, our Products and the Appitomic name and logo are owned by Appitomic or our licensors and protected by copyright and trade mark law. On completion of a paid client project, ownership of the delivered source code, designs and accounts transfers to the client as set out in the project agreement.

10. Availability and changes

We aim to keep Products available at all times but cannot guarantee uninterrupted service; maintenance, updates and events outside our control may cause downtime. We may improve or change Product features. If we discontinue a Product you are subscribed to, we will give you at least 30 days' notice and refund any unused part of a prepaid period.

11. Warranties and liability

We provide Products with reasonable skill and care. Except as stated in these Terms and as required by law, Products and the website are provided "as is" without other warranties. To the fullest extent permitted by law, our total liability to you for any claim arising from a Product or the website is limited to the amount you paid us for that Product in the 12 months before the claim, and we are not liable for indirect losses such as lost profits or data. Nothing in these Terms limits liability that cannot be limited by law, including your statutory consumer rights.

12. Complaints

If something has gone wrong, email hello@appitomic.com with the subject "Complaint". We acknowledge complaints within 2 business days and aim to resolve them within 14 days. Payment and billing complaints can also be raised directly with Paddle at paddle.net. If you are a consumer in the EU you may also use the European Commission's online dispute resolution platform.

13. Governing law

These Terms, and any dispute arising from them or from your use of the website or a Product, are governed by the laws of England and Wales. You and we agree that the courts of England and Wales have jurisdiction over such disputes, except that if you are a consumer you also keep the protection of the mandatory laws, and the right to bring a claim in the courts, of the country in which you live.

14. Changes to these terms

We may update these Terms. The date at the top shows the current version. For material changes affecting an active subscription we will notify you by email at least 30 days in advance; continuing to use the Product after that date means you accept the updated Terms.

15. Contact and buyer support

Appitomic, operated by Hira Muhammad Iqbal, trading as Appitomic
Email: hello@appitomic.com
Website: https://appitomic.com